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Case Studies/F&B / Hospitality

BookEase: SaaS Booking Platform for Restaurant Chains

Client: BookEase (NDA)

Challenge

A restaurant chain with 12 locations in HCMC was losing 30% of reservations due to phone-only booking. Staff spent 3+ hours daily managing reservations.

Solution

Full-stack booking platform in 7 days: real-time table availability, SMS confirmations via Twilio, admin dashboard, embeddable booking widget, AI demand prediction.

Results

+45% in first month
Reservation conversion
3 hours/day
Staff time saved
25% → 8%
No-show rate
7 days
Build time

The Problem

A growing restaurant chain struggled with fragmented booking. Result: 30% lost calls, 2-3 double-bookings/week, 3+ hours daily on manual coordination.

Our 7-Day Sprint

Day 1: Mapped core booking flow. Day 2: Database schema for locations, tables, slots, reservations. Day 3-4: Booking engine with conflict detection, Twilio SMS, embeddable widget. Day 5: Multi-location admin dashboard. Day 6: AI demand prediction + testing. Day 7: Production launch + staff training.

Results

  • +45% reservation conversion
  • 3 hours/day staff time saved
  • No-show rate: 25% → 8%
  • Zero double-bookings